Mission Statement

Our Mission is to provide services well beyond the expectations of any guest that comes in to our salon.

Vision Statement

Our vision is to have our guests experience first class service. We strive for top quality in every service we provide. We are known for top-of-the-line products, keeping up with the latest education, and continuing to give our very best.

Cancellations

Your salon services are reserved exclusively for you. We understand that sometimes things come up unexpectedly and you may not be able to keep your appointment. We kindly ask that you provide us with a 24-hour cancellation notice as to avoid any unwanted charges. There will be a $30 cancellation fee for missed appointments without prior notification within 24 hours (except emergencies). Please be sure to call the salon if you are unable to make your appointment. For your convenience, you may sign up to receive reminder notifications to your email and via text message. Please be sure to ask one of our professional providers to set you up for this free reminder.

Late Arrivals

We understand that things unexpected come up. Should you arrive later than 15 minutes after your scheduled appointment time, you may be asked to reschedule your appointment for another day. If we have time to accept you, we will gladly accommodate you at that time. If we cannot accommodate your schedule with ours on the day of your appointment, there will be a $30 cancellation fee.

Credit Card Policy

Carey Mac’s Salongladly accepts Mastercard, Visa, American Express, Diner’s Club, JCB, Discover.

Gratuities

We unfortunately cannot accept gratuities through credit card transactions. If you wish to give gratuities, you may leave cash or check tips for your service provider upon checking out. Thank you in advance for your understanding.

Guests under 18 years of age

All guestsunder 18must be accompanied by a parent or guardian. Those that cannot be accompanied by a parent or guardian MUST have a signed wavier before services can be preformed. Waivers can be found at our front desk. This includes all color services, wax services, styled up-dos, nails, and all other services provided.

Complaint Policy